Help centre
Frequently asked questions
Quick answers about discovering cleaners, placing orders, and managing a LaundryLink account.
Contact supportCan I compare prices before signing up?
Yes. Guest browsing includes active service prices, ratings, turnaround times, coverage, and vendor availability. You only need to sign in when continuing to checkout.
How are vendors verified?
LaundryLink reviews required identity, business, contact, service, location, and payout information. Approval does not automatically make a business bookable; it must also publish its profile, activate valid services, and accept orders.
What determines my final price?
Your total is based on current service prices and quantities, plus the displayed delivery and platform fees. The server recalculates the amount when the order is submitted.
What happens if a cleaner pauses bookings?
The cleaner remains visible according to marketplace rules, but new booking controls are disabled. Existing order histories are preserved and must be handled explicitly by authorized staff.
Do I need separate customer and vendor accounts?
No. LaundryLink uses one identity system with role-based permissions. Vendor owners can complete business onboarding from the same secure authentication system.