Bookings
Cancellation and rescheduling
These rules set clear expectations when plans change. Specific vendor terms shown during booking may add stricter requirements.
Before pickup
Request cancellation or rescheduling as early as possible through the order page or support. Changes remain subject to the cleaner's schedule and confirmation.
After acceptance or pickup
Once a cleaner has accepted, travelled, collected items, or started work, delivery, handling, or completed-service charges may apply. Support will review the order activity when resolving a dispute.
Vendor cancellations
If a vendor cannot fulfil an accepted order, it must update the order promptly and cooperate on return or reassignment. Pausing a vendor does not delete existing orders.
Refund timing
Approved refunds depend on the original payment method and provider processing time. A cancellation request is not a completed refund until the payment status confirms it.